STORE POLICY

Warranty

The items sold by MieWave are covered by the legal warranty regime. Before purchasing an item, please keep in mind the following points described on this page:

MieWave is merely a distributor;

All products sold by MieWave are not manufactured by MieWave. At the time of sale, MieWave transfers the warranty for that product(s) to the Customer;

Some products are marked with a warranty period longer than the legally stipulated 3 years for end consumers. After 3 years, the warranty process must be handled directly between the Customer and the manufacturer;

In situations where the purchaser, whether a legal entity or individual, is a professional user, i.e., intends the acquired goods for professional use (industrial, services, etc.), the warranty for the movable goods is 6 months, according to Decree-Law No. 47,344 of November 24, 1966.

In case of difficulties installing/using any product, first ensure that you are following all the instructions contained in the Manufacturer's Instruction Manuals, particularly regarding the installation and use of the appropriate software. If the problem persists, contact the manufacturer directly;

In RMA cases, MieWave undertakes to do its best to ensure that your product is replaced as quickly as possible. However, you should bear in mind that the process does not depend exclusively on the seller (MieWave). All products that enter our facilities for RMA are tested and shipped as quickly as possible. From then on, the process becomes the responsibility of manufacturers and suppliers;

Items requiring specific care in handling, transport, and maintenance are essential for their proper functioning. Before purchasing, you should ensure you are familiar with these requirements. In case of malfunction, the equipment is sent to an external technical assistance service, whose opinion is final. If you disagree with the report issued, you must provide proof of your arguments.

In the case of discontinued products, an exchange may be made for an equivalent or superior product currently on the market; however, this exchange is the sole responsibility of the supplier/manufacturer. A credit note may also be issued so that the customer can later purchase other item(s).

RMA requests are made using the form indicated below or in our reserved Customer area. Failure to comply with the procedures described in that section will result in the product being returned at the customer's expense.

Please note that any alteration to the original product VOIDS THE WARRANTY. For example: removal of stickers with serial numbers or other warranty-related labels, alterations caused by VMODS, incorrect installation of heatsinks on graphics cards and memory, processors and motherboards with broken/bent pins, incomplete products, such as the installation of electronic components or similar products. In all these cases, the RMA is immediately REFUSED;

Regardless of whether the equipment is under warranty or not, whenever it is received for repair and no fault is detected, or if the fault was caused by incorrect use, a fee may be charged to cover logistical costs;

Under no circumstances can MieWave be held responsible for any partial or total loss of data, programs or software installed on products delivered for repair;

MieWave reserves the right to refuse requests for duplicate invoices for the opening of a repair process, and it is mandatory to keep the original invoice until the end of the warranty period.

Headphones, earphones, vacuum cleaners, or similar products that require careful maintenance should be sent back after cleaning. Failure to clean them may invalidate the manufacturer's warranty.

Contract termination (returns) – distance purchases (miewave.com)

For distance purchases (online and received at the address via carrier), Portuguese law establishes a period of 14 days for the consumer, after taking physical possession of the goods, during which they can return the item(s) without needing to state a reason.

In cases of free contract termination, the return shipping costs are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of February 14.

Conditions for accepting returns/exchanges

1.1. The returned item must be intact and without any marks/damage from use or removal of protective films.

1.2. You must return the item along with its packaging, manuals, and accessories in pristine condition.

1.3. The invoice showing the item must be included with the returned goods.

1.4. For products with "Online" stock, MieWave reserves the right to evaluate and decide on their acceptance.

*If any of these points are violated, we will not be able to accept the return (and the consequent refund).